Flagg RV
Flagg RV Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Flagg RV has 2.2 star rating based on 34 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Sales department, Kate and chad in service, Outstanding.
Cons: Complete lack of service, Customer service, Service lacking.Recent recommendations regarding this business are as follows: "Do buy from them".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Flagg RV has 2.2 star rating based on 34 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Sales department, Kate and chad in service, Outstanding.
Cons: Complete lack of service, Customer service, Service lacking.Recent recommendations regarding this business are as follows: "Do buy from them".
Most users want Flagg RV to offer a solution to their issues.
Review authors value the most Price Affordability and Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
Poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWe were told RV would be ready after we gave them 2 extra weeks to have RV ready When we called were told that it still needed painting and awning not replaced. Paint was on the opposite side so
Preferred solution: Deliver product or service ordered
User's recommendation: Do buy from them
Horrible service department!!! No accountability to things promised to be repaired
From the day we drove off the lot we have had nothing but problems .. we take it in which takes forever only to get it back with half of the things not fixed and more things wrong with it...
and only to get a huge bill for things that should have been covered...
Things were promised to be fixed only to findout half the staff is different and conveniently all the paperwork disappeared into thin air and now we are responsible for all the repairs .. I’m sorry where is the customer service.. and the owners are even more useless they don’t care about the safety of the person driving this and to make a customer happy
Only for it it go in again this week for the generator that has a problem since we got it .. to a call we have to pay the 600 bill because the service advisor is no longer there and yet they admitted they have been dealing with broken promises to customers...
what!’
That’s not our problem it’s your responsibility of who you hire not a customer.
Now to go pick it up and we stated there were battery issues .. and once again no one even checked it because after driving g over and hour and a half to get there to an RV totally dead and won’t start.:. Now we have to go through this yet again and I am
Waiting to be told this is our fault and slapped with another bill .. I don’t think so
Get some
Competent staff...
staff that takes responsibility for their actions and find a new owner that actually cares about their customers.. we have had this a year and every thing wrong with it is still
Wrong with it..
so two options at this point.. law suit and or lemon law lawsuit...
We can’t even give a rating because there is no option for negative stars!!!
- Complete lack of service
Preferred solution: Let the company propose a solution
LOUSY OWNER
- Kate and chad in service
- Owners avoidance
- Deception
Preferred solution: WE WILL FIGURE IT OUT
Id purchase another trailer from flaggrv in a heartbeat
Stay away
Joe & brent are useless
bought a 2010 georgetown 378ts in july 2018. first trip living room ac
would run shutoff and run again called service dept and scheduled an appointment,they told me they could not make ac do what i said it was doing.
told me when it happens again bring it in, when i brought it in they said the samething could not get it to do what i said it was doing.. i could not leave it because i was schedule to leave for florida i was hoping where it worked on and off i would be ok for the sevens days in florida, prior to this i left messages with service manager joe, he never returned one of them. when i got to florida the ac died completely and i had to have new ac installed.. i called brent twice to tell him what happen and he never returned my calls.
i am s ubmitting a bill to flagg rv for the cost of new ac . one more thing before i left for florida they fixed (joke) my rear running light and left top brake light, on my way to florida i got stopped because the lights they fixed were not working but flagg charged me to fix them, thank god the officer only gave me a warning , thanks joe and brent and flagg rv
- Service reps
Preferred solution: Let the company propose a solution
Run from Flagg RV as fast as you can
I bought a Forest River Sunseeker 2017 and took a trip cross country. Purchased in March and did two dry run weekends, brought back for minor issues before leaving.
Left in May - 2 days into trip starter died, sent tow truck twice to jump and finally had to tow us to get it replaced. 10 days later converter needed to be replaced, then microwave was replaced and we had to stay 10 days to get installed because they would not send it ahead to another destination only home or where we were. After that electrical problems and had fridge serviced 4 times. Then slideout leaked.
When I got home I went back to Uxbridge with long laundry list after waiting 3 weeks to get scheduled in. Rubber matting was pulling up from front cab and they gave me a phone # to call and make appt for that (that company laughed and said they do this all the time take it back there they need to fix so after speaking direct with Forest River - Flagg RV did fix but *** job. Warranty has now run out. Slideout does not work and this past weekend I see a leak under the RV when disposing black/gray water.
$115-$140/hour rates and having a very hard time finding reliable reputable repair shop. I will never go back to FlaggRV.
- Joe or service dept and all the problems with rv
Preferred solution: Let the company propose a solution
Pick up gone horribly wrong
Poor customer service
- Poor customer service
We had so many problems but thought they resolved them.Wrong
Horrible service department
5 Stars all around
- Staff
RVs, Motorhomes and Trailers Expert Talks
Incompetent Liars
I will just say this. Since the son took over this buisness it has gone completely down hill.
They damaged a travel trailer during a repair that was not done correctly itself. They had the trailer from Aptil till November claiming they wete waiting on parts. Checked with the manufacturer and found out dealer had not ordered them yet. They simpley delayed the repair the entire season because it was on their own dime.
Got unit back plus monitary damages after taking the owner Steve and his incompetent idiot of a service manager to court. Seriously folks...i have bought a number of campers over 30 years and know this dealership very well. Stay very far away.
A friend of mine bought a fifth wheel and its been back 11 times in two years. They are truely incompetent and liars.
Over priced
This review is for the Flagg RV location in Uxbridge not West boylston. Do not take a verbal price make sure you get a paper estimate otherwise you will be ripped off like I did.
Horrific Service Stay away
- Complete lack of service
- Service lacking
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You should have run screaming when you saw the mileage discrepancy.