Flagg RV
Reviews and Complaints
Unprofessional
I spent $85,000 on used Class A. Nice coach, clean and low miles.
Service department promised to perform both in their shop and outside service centers to complete an agreed, written list of maintenance items and parts to be replaced. Three weeks later I was told the coach was ready to be picked up, all the items and issues had been addressed. I drove the four hours and it was not ready. The service department guys stayed late, fixed a couple things we found wrong on the check out and we finally left to return the four hours home, by this time it was raining buckets and dark.
I discovered a week later that one of the biggest items on the original list was not corrected. I notified Flagg, told them I would look into the problem at a local shop and would let them know what we found. They agreed that was fine and to let them know what we find AND that Flagg RV would do the right thing.
Long story short I was lucky to find such a good local truck service center and they corrected ALL the problems with the coach, performed all the services that were allegedly done by Flagg, re-did the poor quality repairs that were performed by Flagg's outside shops and my cost was around $3200. I paid the bills and went on my way with the coach running and driving properly, which is what I was promised originally by Flagg.
I called and emailed the owner of the company, no return call or return email. I spoke to sales department, was promised a return call. Eventually I received an email that said I was basically on my own and since I didn't have their permission to repair the coach they were not interested in reimbursing me the expense of the repairs that should have been covered by warranty and the original agreement. They did this because the law most likely would be on their side.
In short they did the VERY minimum to get me out the door and the outside vendors they used did the very minimum as they were directed. Unprofessional and typical low end used car dealer mentality.
Unhappy with service on our vehicle
- Sales department
- Service lacking
- Absolutely the worst service
Calling the BBB
Review in Dealers category from Fitchburg, Massachusetts
Damaged done by service to brand new camper
- Sales department
- Service manager
Preferred solution: Let the company propose a solution
Flagg RV saved our vacation
DONT BUY FROM FLAGG RV
Dometic Propane Refrigerator
Preferred solution: Let the company propose a solution
Flagg RV
- Absolutely the worst service
Other Product Review
Flagg RV rip off artists
- Finance officer
Preferred solution: Full refund
2015 Winnebago Forza Warranty Work
Horrible Dealer with the worst service I have ever encountered
Preferred solution: Deliver product or service ordered
Customer Service
Flagg Rv - Rv Review from Toms River, New Jersey
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changed my mind! I'll try somewhere else,there are others.